Play responsibly,
keep the fun within limits
aa999 believes that gambling is entertainment only — not a problem. Our safety tools and expert support are by your side to ensure playing always stays enjoyable.
Safety Tools
Keep your gambling in control
Set a Deposit Limit
You can set a maximum daily, weekly, or monthly deposit cap on your account at any time. Once a limit is set it takes effect, and changing it requires waiting a set period — so that an impulsive decision does not lead to overspending.
Time-Out Feature
If you feel you need a short break, you can take a Time-Out at aa999. With this feature you can temporarily pause all gambling activity on your account for a set period — such as 24 hours or seven days.
Self-Exclusion
If you feel gambling is having a negative impact on your life, self-exclusion is an important step. You can keep your account closed for a specified extended period, and during that time aa999 will not send you any promotional communications.
Transaction and Activity History
A complete history of all deposits, withdrawals, and bets on your account is available to view at any time. This information is useful for reviewing your own habits — stay aware of how much you are spending.
24/7 Bengali Support
The aa999 support team is available in Bangla and English seven days a week, 24 hours a day. You can ask any question or make any request related to responsible gambling via live chat or email — without any judgement.
Preventing Minor Access
aa999 strictly follows a 21+ age policy. Age is verified when opening an account. If an underage member of your household uses your device, it is recommended that you use parental control software on your device.
Warning Signs
When is it important to seek help?
It is important to recognise the early signs of problem gambling. Consider whether any of the following is happening in your life:
- You are spending more than your budget and placing larger bets to recover losses.
- You are trying to hide how much you gamble from family or friends.
- You feel restless, irritable, or anxious when you are unable to gamble.
- You are prioritising gambling over work, study, or social responsibilities.
- You are taking loans or dipping into savings to fund gambling.
- You are gambling to relieve stress or depression rather than for entertainment.
- You have tried to stop gambling but keep failing.
If even one of the signs above applies to you, do not delay — contact the aa999 support team. We are ready to help with full confidentiality.
Healthy Habits
Five habits for responsible gambling
Set a budget and stick to it
Set a separate monthly budget for gambling — an amount that, even if lost, will not affect your daily life. Use the deposit limit at aa999 to enforce that budget technically.
Track your time
Set a time limit before you start playing and use an alarm. Entertainment can sometimes cause us to lose track of time — aa999's Time-Out feature is a helpful tool for this.
Gambling is not a source of income
Never think of gambling as a regular source of income. It is entertainment — just like buying a cinema ticket. Play with the possibility of losing in mind and treat a win as a bonus.
Avoid gambling when under stress
Gambling when you are feeling frustrated, angry, or sad is not the right decision. Playing in that state increases the chance of losses. Instead, rest and think about playing once you feel mentally settled.
Be open with family and friends
Be transparent with the people close to you about your gambling habits. They care about your wellbeing. If you feel gambling is increasing, let someone you trust know.
Take regular breaks
Playing for long periods at a stretch reduces focus and weakens decision-making. Take a break every one to two hours — get up and walk, drink some water, do something else.
For adults only
To open an account at aa999 and participate in any game, you must be at least 21 years old. Minors are completely prohibited from using this platform. We verify identity at registration and request further information in cases of doubt.
What does responsible gambling mean at aa999?
At aa999 we believe that online gambling is an entertainment activity — and it only stays enjoyable when it is kept under control. Responsible gambling means playing within set limits, staying aware of your financial and mental state, and seeking help when needed. Our goal is to ensure a safe and enjoyable environment for every player.
How does the deposit limit work at aa999?
You can set a daily, weekly, or monthly deposit limit directly from your aa999 account settings. Once a limit is reduced, it takes effect immediately. However, if you want to increase a limit, you will need to wait a set period — this is intentional, so that it is not easy to raise a limit on impulse. Our minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳1,000.
What is the self-exclusion process and how do you request it?
Self-exclusion is an arrangement where you yourself can keep your account away from active gambling activity for a set period — or permanently. To request self-exclusion at aa999, contact our 24/7 live chat or email [email protected]. During self-exclusion you will not be able to log in to your account and aa999 will not send you any advertisements or offers. We treat this request with the highest priority.
What should you do if you want to help a family member?
If you feel a family member or friend is having problems due to gambling, have an open conversation with them. You can also contact the aa999 support team yourself and seek advice. Remember — problem gambling is a behavioural issue and with the right support it is possible to overcome it.
How does aa999 keep my information secure?
aa999 uses SSL encryption to keep your personal and financial information secure. Your transaction details on our platform are not shared with third parties. All transactions via bKash, Nagad, Rocket, and Upay are secure and fair play is ensured.
Does responsible gambling only apply when there is a problem?
No — responsible gambling habits are for all players, not only those who have run into problems. Building the right habits is the best way to prevent problems in the first place. Every player at aa999 is encouraged to set their own limits and use the platform as an enjoyable form of entertainment.
Need Help
We are here for you
aa999 Support Centre
Any gambling-related concern — setting a deposit limit, requesting self-exclusion, or simply seeking advice — our support team is ready to help with everything. We provide service in Bangla and English and every conversation is kept completely confidential.
Common Questions
Questions about responsible gambling
Learn more, play safely
Enjoy all the games and features at aa999 — always within limits, always with fun. Read our FAQ or start playing directly.